Refund and Returns Policy

Refund and Returns Policy

Effective Date: [Insert Date]

Thank you for shopping with KMKN Healthcare. We are committed to providing high-quality healthcare and personal care products. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The item must be returned within 7 days of delivery.

  • Proof of purchase (order confirmation or invoice) must be provided.

Note: For hygiene and safety reasons, opened or used products cannot be returned unless they are defective or damaged.

2. Non-Returnable Items

We do not accept returns for the following:

  • Opened or used products

  • Products purchased during a sale or promotion (unless defective)

  • Gift cards or downloadable products

  • Personal care items due to hygiene reasons

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Order ID

  • Clear photos or videos of the damaged product

  • Description of the issue

We will inspect the case and offer a replacement or full refund, based on availability and verification.

4. Refunds (if applicable)

Once your return is received and inspected, we will notify you about the status of your refund.

  • If approved, your refund will be processed to your original method of payment within 7-10 business days.

  • Shipping charges are non-refundable.

  • If you receive a refund, the cost of return shipping may be deducted unless it was due to our error.

5. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at info@kmknhealthcare.com.

6. Cancellations

Orders can only be cancelled within 12 hours of placement or before they are dispatched—whichever is earlier. After dispatch, cancellation is not possible.

7. Return Shipping

You will be responsible for paying your own shipping costs for returning your item, unless the product is defective or wrongly delivered.

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, feel free to contact:

KMKN Healthcare
Email: [info@kmknhealthcare.com]
Website: https://www.kmknhealthcare.com